Complete secure card setup

Before you start

Keep the original app tab open. Review the plan, charge today, recurring amount, VAT, next billing date and commitment before confirming. For card addition or replacement, verify the billing contact too. Card entry happens on the payment provider's secure hosted page, not inside a chat or a help form.

Enter and verify the card

1. In the plan or card dialog, select the payment method and provide Name on card and Billing email where requested. Invoices use this billing contact.
2. Read and accept the applicable payment consent. Choose the confirmation action. A new card opens a secure card window; an already saved method may not require entering a card again.
3. Complete the provider's card page. The original app tab shows Finish on the secure card page. while waiting.
4. At the return page you may see You can close this window and Finishing up in the original tab. The window tries to close itself. If it remains open, close that return window yourself.
5. Return to the original app tab and read its actual result. That tab checks the provider outcome and displays the seat or card result. The return page itself does not prove payment success.
6. If the original flow is waiting, use Check again when offered. If told that the seat is active and the first payment is being confirmed, do not pay again.

What different outcomes mean

Message or state	What to do
Card was saved or replaced	The card action completed. A plan activation has its own result; do not assume all pending seats started.
Seat is active with a charge amount	Read the amount actually charged and inspect billing if needed.
Trial has started	Review the trial end/next billing date. A free trial still has its selected renewal terms.
First payment declined after card save	Follow the message to try another card; saving a card was not a successful payment.
Provider answer not received	If you finished entering the card, check My billing in a few minutes. Do not repeatedly initiate payments.
Payment being confirmed	Wait for confirmation and follow the stated instructions rather than paying again.
Card page expired	Restart through the app's offered action to obtain a current secure page.
Card window closed before saving	Reopen through the original app flow if you still want to continue.

Browser and reload options

If the browser blocks the popup, allow popups for the app and choose Open the secure card page where offered. Opening a random old provider link is not a substitute for the current checkout.

After a reload, the app may resume waiting for the card page opened earlier. Start over is offered for flows that allow a fresh attempt. Read any pending-payment message first: a network error or closed tab does not prove that no payment occurred.

If something goes wrong

• Secure page never opened: check popup blocking and use the provided open action.
• Return window closed quickly: this is expected; read the original tab.
• Payment status cannot be checked: let the retry/check flow recover, then consult billing rather than resubmitting blindly.
• Purchase is unavailable: checkout may not be enabled for this workspace; use the displayed guidance.
• An unresolved outcome persists: contact support with the displayed state and time, never with your full card number or security code.

Related pages

• Choose a plan
• Manage billing
• Billing overview