# Find help, videos and documentation

Use the round question-mark help control for page guides, a searchable video library and documentation.

Canonical: https://docs.lead-knight.com/en/getting-started/help/

## What help offers

The round **?** control opens **Guides for this page**. The menu offers available recordings for your current page or onboarding step, plus **Everywhere in the app** guides. Selection prefers a recording in your interface language and edition. If an applicable guide has only another edition's recording in your language, it can be shown with a note identifying that edition.

The help panel also provides **Video library** and **Docs** actions. A written guide can exist even when no matching recording exists.

## Before you start

Open the page where you need help and check the interface language and workspace. The help control depends on available guide content; it may not be shown before the app knows your edition. Do not expect every action to have a recording.

## Watch a guide for the current page

1. Choose the round question mark. The **Guides for this page** panel opens.
1. Pick the topic that matches your task. The row shows the title and duration.
1. The guide opens with a video player and written steps. Read the steps while watching; the video is an explanation, not an action performed on your account.
1. Close the guide and perform the steps in the app yourself. Review any real publish, payment or send confirmation before accepting it.

For guides with an interactive tour, **Show me** closes the video dialog and starts guidance over the app's real controls. It does not click or submit for you. Not every video has a matching tour.

## Search the video library

1. Open the help panel and choose **Video library**. A dialog lists available recordings grouped by product area.
1. Enter a topic in **Search videos**. Search uses guide titles and summaries, not an analysis of the video's pictures or audio.
1. Choose a result to open its video and steps. A recording can be marked **Full walkthrough** or as a part of a series; parts appear together in sequence.
1. If **No videos found** appears, shorten the search or try the feature's name in the current interface language. An empty search result is not proof that the feature itself is unavailable.

## Open written documentation

In the help panel, choose **Docs**. Documentation opens in a new tab using the current app page and language to look up a relevant article. You can also begin with [Getting started](https://docs.lead-knight.com/en/getting-started/overview/) and follow the links for the area you need.

On a phone, **More** also provides the guides entry. If the compact guides sheet does not show the library or documentation icons, use the round help panel where available or browse the documentation site directly; the two entry points need not show identical header actions.

## If something goes wrong

- No page-specific video: use the library or written documentation. Not every page has a recording.
- Wrong language or edition: check the language and workspace before selecting a guide again.
- A video does not play: check connectivity and use the written steps rather than assuming the action ran.
- Documentation did not open: check whether the browser blocked the new tab.
- Video instructions and your permissions differ: follow the live screen's role, seat and confirmation requirements; a recording does not grant access.

## Related pages

- [App tour](https://docs.lead-knight.com/en/getting-started/app-tour/)
- [Change language](https://docs.lead-knight.com/en/getting-started/language-and-appearance/)
- [Troubleshooting](https://docs.lead-knight.com/en/troubleshooting/overview/)